Eight-year-old Nicholas Dainiak, who suffers from Batten disease and cannot hold his body upright, was removed from his protective travel seat by a Southwest Airlines staff member, forcing his parents to hold their son for the flight.

He and his parents were heading home from Walt Disney World in Florida on Friday when the incident occurred.

When his parents strapped him into his protective seat, an airline staff member approached the family and expressed concern that the chair may not be approved by the Federal Aviation Administration (FAA) to be on the plane.

Rather than miss the flight, the Dainiaks relented and handed over the chair. Nicholas’ parents held their son in an upright position for the entire three-hour flight.

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