Long lines formed early Monday morning outside state Department of Social Services field offices, as low-income residents sought one-time payments for losses incurred during Tropical Storm Irene.

By mid-morning Monday, more than 400 people stood in line outside the DSS office on North Main Street, next to the Connecticut Works center. The office is one of 12 statewide where state officials are distributing ATM-style cards allowing people to make approved purchases.

But many of those standing in the long, snaking line early Monday said it wasn’t clear who was eligible for the one-time payments or who needed to stand in line. Information was not readily available to applicants until they reached the front of the line, a two to four hour wait.

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